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How can I clear the data and cache for Hangouts on Android?

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answered by (12.1k points)
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Best answer

Hey there,

I would try to clear the app's cache.  Go to your phones settings --> apps --> locate Hangouts --> clear cache/data.  Then try and relaunch the app as normal.

(please note, this process listed might differ slightly on each phone - you want to go into your phones main Android settings and look for Apps - from there, locate Hangouts and then get to the storage or data portion to clear data/cache)

If that's a no-go, I would uninstall the app completely from the Play Store, restart the phone entirely, then reinstall the app and try to open at that point.

Report back if you have no luck!

commented by
Suggestions fo let how to do this on an iPhone (I know, I know)? I don't see those cache options in settings on iOS.
commented by (12.1k points)
unfortunately on iOS your only option is to uninstall and reinstall the app

what kind of issues are you having?
commented by
Still having issues with opening hangouts to reinstall app to my phone
commented by (12.1k points)
Hey there - what happens when you try?
commented by
reshown by
I had the same issue.  I had to go to settings, applications, application manager.  I disabled Hangouts for 30 seconds and enabled it again.  I tapped the Hangouts app and was prompted to allow or deny permission and I chose 'Allow.'  Then it took me through the normal setup options and lastly prompted me to update the app, which I did.  It's now up and running normally again. Hope this helps!  :)

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Hang out calling option is not working why?

Re: Cannot initiate voice calls through Google Hangouts extension anymore :'(
Posted on Friday December 14, 2018

Don, I got that also and it ticked me off that I had to spend even a second to find the mic icon that wasn't there. That's when I switched back to the app.

Re: Cannot initiate voice calls through Google Hangouts extension anymore :'(
Posted on Friday December 14, 2018

As of 12/13/18, I've been updated to Chrome 71.0.3578.98 (new extension dated 12/11). I uninstalled the Hangouts extension, then reinstalled it. Clear improvement! :-P Now the message says "Hangouts needs access to your microphone to make calls. Please check your browser settings." And then,

Re: Cannot initiate voice calls through Google Hangouts extension anymore :'(
Posted on Friday December 14, 2018

I did too, but I miss the icon in the bar. Oh well, at least I can call now.

Re: Cannot initiate voice calls through Google Hangouts extension anymore :'(
Posted on Friday December 14, 2018

Thank so much, Christopher!!! I followed your advice and my issue has been fixed!!! I have been finding solutions to this major issue all day. Thanks again!

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