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I am no longer able to merge conversations in Google Hangouts after updating from the Google Play store.

Is something wrong?

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When you update to Hangouts version 11.0 on Android, you won't be able to merge your Hangouts and text (SMS) conversations.

Why merged conversations aren't available any more

Merged conversations used to let you see your Hangouts messages and text messages in the same conversation. We have decided to remove it, because it caused user confusion and had low usage.

For the best SMS text messaging experience, we recommend using Google's Messenger app.

What happens to previously merged conversations

When you update to Hangouts version 11.0 on Android, you'll no longer see your Hangouts and SMS text messages with the same contact merged into one conversation. Instead, all your Hangouts chat conversations and SMS text conversations will appear separately.

Did I lose any of my messages?

No! You can still see all your messages in Hangouts.

How do I know if I am in a Hangouts or text conversation? 

When you're looking at your list of conversations, an icon on your contact's profile photo shows if it's an SMS conversation.

  • Hangouts chat: No indicator.
  • Carrier text: Gray SMS icon .
  • Google Voice / Project Fi text: Blue SMS icon .

When you're looking at the history of a conversation, each message's timestamp will show if it's an SMS conversation.

  • Hangouts chat: No indicator.
  • Carrier text: Timestamp says "via SMS."
  • Google Voice text: Timestamp says "via Google Voice."
  • Project Fi text: Timestamp says "via Project Fi."

How do I send a Hangouts message?

When you compose a new message, tap Add Add and then New conversation. Learn more about starting a Hangout.

How do I send an SMS text message?

When you compose a new message, tap Add Add and then New SMS. Learn more about sending a text.

Source - https://support.google.com/hangouts/answer/6005073?hl=en 

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Re: Hangouts stopped working on my Desktop PC
Posted on Wednesday December 13, 2017

Thank you so much for your help Allen, I will try and address your questions as best as can. I am using an HP Desktop with W10 fyi, I have several Google/Gmail, Yahoo and Opera accounts but will limit my response to Gmail. I setup Hangouts on my primary Gmail account a couple of years ago and

Re: Hangouts doesn't always ring for google voice calls
Posted on Wednesday December 13, 2017

It's a website. http://voice.google.com

Re: Anyone know why....it's showing up like this and how can I make it stop?
Posted on Wednesday December 13, 2017

not intentionally...maybe, can't say for sure...

Re: Hangouts doesn't always ring for google voice calls
Posted on Wednesday December 13, 2017

SOLUTION! Disclaimer - I tried the Do not Disturb idea posted, but it was already set to off. SETTINGS > NOTIFICATIONS > ADVANCED > HANGOUTS (showed as Muted) > Turn OFF "Show Silently" > (Optional "Set as priority" > ON) Should be all set. I wonder why the default is to be silent.

Re: Hangouts doesn't always ring for google voice calls
Posted on Wednesday December 13, 2017

Where/what exactly is voice.google.com? Had to look at that in my chrome browser - because it's not an app - on my phone but it just takes me to the Fi app in Google Play Store. Perhaps a screenshot of what you are using to get to the Settings menu?

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