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I am no longer able to merge conversations in Google Hangouts after updating from the Google Play store.

Is something wrong?

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When you update to Hangouts version 11.0 on Android, you won't be able to merge your Hangouts and text (SMS) conversations.

Why merged conversations aren't available any more

Merged conversations used to let you see your Hangouts messages and text messages in the same conversation. We have decided to remove it, because it caused user confusion and had low usage.

For the best SMS text messaging experience, we recommend using Google's Messenger app.

What happens to previously merged conversations

When you update to Hangouts version 11.0 on Android, you'll no longer see your Hangouts and SMS text messages with the same contact merged into one conversation. Instead, all your Hangouts chat conversations and SMS text conversations will appear separately.

Did I lose any of my messages?

No! You can still see all your messages in Hangouts.

How do I know if I am in a Hangouts or text conversation? 

When you're looking at your list of conversations, an icon on your contact's profile photo shows if it's an SMS conversation.

  • Hangouts chat: No indicator.
  • Carrier text: Gray SMS icon .
  • Google Voice / Project Fi text: Blue SMS icon .

When you're looking at the history of a conversation, each message's timestamp will show if it's an SMS conversation.

  • Hangouts chat: No indicator.
  • Carrier text: Timestamp says "via SMS."
  • Google Voice text: Timestamp says "via Google Voice."
  • Project Fi text: Timestamp says "via Project Fi."

How do I send a Hangouts message?

When you compose a new message, tap Add Add and then New conversation. Learn more about starting a Hangout.

How do I send an SMS text message?

When you compose a new message, tap Add Add and then New SMS. Learn more about sending a text.

Source - https://support.google.com/hangouts/answer/6005073?hl=en 

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Can't install Hangouts on my android
Posted on Tuesday February 20, 2018

I go to Play Store, download the app until i receive the message "Te damos la bienvenida a Hangout" and it also gives a brief message followed by "I Understand" or "Entiendo", I clic on "Entiendo", it should allow me to open the app, but it doesn't. no matter how many times i clic on "Entiendo"

Re: Contact names STILL missing from Hangouts wed app
Posted on Tuesday February 20, 2018

Signing out and signing back in does not solve it. re: Screenshot. Maybe I wasn't being clear. The personal information is, in fact, the information at issue. Trust that I am on hangouts.google.com on chrome.

Re: Can't see conversations in Hangouts
Posted on Tuesday February 20, 2018

What do you mean by other applications? As in non-google ones? The problem seems to be associated to my google account, as co workers have tried using their log in on my computer with no issues. When I log into their computers though, I still have this issue. I'm using a wired connection on a

Re: I'm having a problem with intermittent SMS delivery.
Posted on Tuesday February 20, 2018

Thanks for the follow up Benjamin. I had turned off Google Voice integration previously during the testing steps that you mentioned. That didn't fix the problem, because I couldn't send SMS messages then from my Google Voice number. To reiterate, I can send SMS using the number on my SIM card

"Call failed to connect or was disconnected"
Posted on Tuesday February 20, 2018

Hello, I've seen this issue on a few threads with no clear response. I noticed this started happening after my Google Admin account was disabled and removed (I no longer needed it, and Google had it on its prune list so I left it as-is). Calls are attempting via Project Fi but are failing. SMS

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