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It could be since upgrading to windows 10, hangouts will intermittently disconnect and get stuck trying to reconnect, I have to press reconnect a couple of times and then suddenly it will connect back again.

Using  Chrome version 51, running AVG free but have tried disabling it and still same issue (turned web protection off).

Have turned off all addons in chrome except for Hangouts addon.

Still every hour or so it will do this for 5-10 minutes then resume. Sometimes more often, other times not as often.

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answered by (12.1k points)
Hey there,

Could  you try using https://hangouts.google.com/ in an Incognito window in Chrome - and let it stay active for an hour or so to see if this also disconnects

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Hang out calling option is not working why?
Posted on Friday December 14, 2018

Hang out calling option is not working why?

Re: Cannot initiate voice calls through Google Hangouts extension anymore :'(
Posted on Friday December 14, 2018

Don, I got that also and it ticked me off that I had to spend even a second to find the mic icon that wasn't there. That's when I switched back to the app.

Re: Cannot initiate voice calls through Google Hangouts extension anymore :'(
Posted on Friday December 14, 2018

As of 12/13/18, I've been updated to Chrome 71.0.3578.98 (new extension dated 12/11). I uninstalled the Hangouts extension, then reinstalled it. Clear improvement! :-P Now the message says "Hangouts needs access to your microphone to make calls. Please check your browser settings." And then,

Re: Cannot initiate voice calls through Google Hangouts extension anymore :'(
Posted on Friday December 14, 2018

I did too, but I miss the icon in the bar. Oh well, at least I can call now.

Re: Cannot initiate voice calls through Google Hangouts extension anymore :'(
Posted on Friday December 14, 2018

Thank so much, Christopher!!! I followed your advice and my issue has been fixed!!! I have been finding solutions to this major issue all day. Thanks again!

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