Friend can't see me on hangouts

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asked Apr 20 in Hangouts In GMail by anonymous
I have Windows 7. I can see my friend on Hangouts (gmail) but my friend can't see me. We have both rebooted our computers but my friend still can't see me. My video picture is a blue shadow, no picture. Camera on my computer is supposedly working. I also have gmail hangouts on my galaxy j7 phone. I want to uninstall-reinstall Hangouts. How do I do this? Any suggestions would be greatly appreciated.

Also I do not see any Google plug-ins in my program list.

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answered Apr 20 by ameilius (10,640 points)
You mean that he/she cannot see that you are online?

Can  you see your friend?

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