0 like 0 dislike
3.8k views
asked in Hangouts Android App by (11.2k points)
How can I clear the data and cache for Hangouts on Android?

1 Answer

0 like 0 dislike
answered by (11.2k points)
edited by
 
Best answer

Hey there,

I would try to clear the app's cache.  Go to your phones settings --> apps --> locate Hangouts --> clear cache/data.  Then try and relaunch the app as normal.

(please note, this process listed might differ slightly on each phone - you want to go into your phones main Android settings and look for Apps - from there, locate Hangouts and then get to the storage or data portion to clear data/cache)

If that's a no-go, I would uninstall the app completely from the Play Store, restart the phone entirely, then reinstall the app and try to open at that point.

Report back if you have no luck!

commented by
Suggestions fo let how to do this on an iPhone (I know, I know)? I don't see those cache options in settings on iOS.
commented by (11.2k points)
unfortunately on iOS your only option is to uninstall and reinstall the app

what kind of issues are you having?
commented by
Still having issues with opening hangouts to reinstall app to my phone
commented by (11.2k points)
Hey there - what happens when you try?
commented by
reshown by
I had the same issue.  I had to go to settings, applications, application manager.  I disabled Hangouts for 30 seconds and enabled it again.  I tapped the Hangouts app and was prompted to allow or deny permission and I chose 'Allow.'  Then it took me through the normal setup options and lastly prompted me to update the app, which I did.  It's now up and running normally again. Hope this helps!  :)

RSS Feed

Re: Hangout Help
Posted on Wednesday August 22, 2018

Hey stsyk3s, Thanks for the info. Just for clarification, is she having trouble logging in using both the Windows computer and the iPhone 5s? It shouldn't be necessarily to use Family Link for this. Let us know.

Re: Hangout Help
Posted on Wednesday August 22, 2018

Hello h2ogurlie, I created a gmail.com account for her.

Playback of recordings
Posted on Wednesday August 22, 2018

Is it possible to screen playback of videos from Drive - I klnow how to record meetings, I need to be able to play back on a large screen without downloading.

Re: Android Hangouts - No Notifications.
Posted on Wednesday August 22, 2018

This is not a solution. This is a test procedure to see if it will fail here also. I am not interested in testing things. Google has had enough time to test this problem. Google has had enough time to fix this problem. Google made 110 billion dollars last year. Asking me to debug for them/you is

Re: "Call Phones from GMail" won't work for a number that works with standard phones
Posted on Wednesday August 22, 2018

On Tuesday, August 21, 2018 at 9:20:25 PM UTC-4, baldybeardedguy wrote: > > If you are placing the call using Hangouts in Gmail, make sure you dial > the full number. > If the issue still occurs, try from hangouts.google.com. > > Note that some local numbers do not work from Hangouts. If the call

78 questions

91 answers

80 comments

572 users

...